Frequently Asked Questions
Everything you need to know about your PowerBlock gear and orders.
What is the standard shipping timeframe for gym equipment?
Orders are typically processed within 1-2 business days. Domestic shipping for heavy equipment usually takes 5-7 business days depending on your location.
Do you offer a warranty on PowerBlock products?
Yes, all our professional-grade equipment comes with a 2-year limited warranty covering manufacturing defects and structural integrity.
Can I return my order if I change my mind?
We offer a 30-day return policy. Items must be in their original packaging and unused condition. Please note that return shipping fees for heavy items may apply.
Do you provide international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free financing options through Klarna and Affirm.
How do I track my delivery?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's portal for real-time updates.